Return and Refund Policy

Return and Refund Policy

At Virelmodixa, we operate with a philosophy centered on absolute transparency for our Singapore clientele. Our return and refund framework is built to respect the Personal Data Protection Act (PDPA) while ensuring that every dress purchase remains a risk-free experience. Since we function exclusively through a digital interface, we have established these protocols to provide the same level of security you would expect from a physical boutique.

The Cash on Delivery (COD) Mandate

We have eliminated digital payment gateways to foster a relationship of trust. Virelmodixa utilizes Cash on Delivery (COD) as our sole transactional method. This means you only fulfill the payment at your doorstep upon the physical arrival of your order. This approach removes the anxiety of upfront costs and ensures that you remain in control of your funds until the product is in your possession.

Eligibility and the 30-Day Window

We offer a 30-day window from the date of delivery to initiate a return. We understand that a garment must be seen and handled to confirm it meets your requirements. You are eligible to request a return under the following specific circumstances:

• Discrepancies in Fit: The dress does not align with your physical measurements.
• Incorrect Fulfillment: The item received is not the specific model or color requested.
• Structural Defect: The product arrived with physical damage or manufacturing errors.

The Retrieval Logistics

Initiating a return is a straightforward process. Once you contact our team at contact@virelmodixa.com , we arrange for a local courier to pick up the item from your Singapore address. We align this pickup with your availability to ensure no disruption to your schedule.

Furthermore, we believe in a fair exchange; therefore, we do not impose restocking fees or courier charges for returns. The entire retrieval process is free of cost for our customers.

Internal Validation Protocols

Once the returned item reaches our facility, it enters a mandatory inspection phase. Our team requires 1 business day to validate the condition of the garment and confirm the validity of the return request. This step ensures that our inventory remains consistent and that all resolutions are based on factual assessments of the product's state.

Resolution: Exchange or Bank Transfer

Upon successful validation, we provide two pathways for resolution:

1. Direct Exchange: If the item is currently in our Singapore inventory, we can facilitate an immediate replacement.

2. Refund: If you prefer a refund, we initiate a direct bank transfer.

The Refund Mechanism and PDPA Compliance

Because our initial transaction is completed via Cash on Delivery , we do not possess your fiscal identifiers. To finalize a refund, we follow a strict protocol:

• Data Request: We will reach out via contact@virelmodixa.com to request your bank account details.
• Information Security: In adherence to the PDPA , your banking information is used strictly for the execution of the transfer and is handled with professional discretion.
• Accuracy Requirement: To avoid logistical stalls, you must ensure that the bank details provided are precise.
• Processing Timeline: We execute the transfer within 1 business day of receiving your details.
• Bank Reflection: While our action is immediate, the funds typically require 7 to 8 business days to reflect in your account balance, depending on the internal cycles of your banking provider.

Operational Availability

Our team manages all logistics and return inquiries during our standard Singapore business hours:

• Schedule: Monday to Friday, 10 AM to 6 PM SGT
• Contact Point: contact@virelmodixa.com

Correspondence received outside of these hours—including weekends and public holidays—will be addressed during the next available business session.

Transparency and Compliance

This policy is crafted to meet the rigorous standards of Google Ads compliance, providing clear and unambiguous information regarding our commercial practices. By shopping with Virelmodixa, you agree to these terms, which are designed to protect both the consumer and the integrity of our Singaporean operations. We maintain these standards to ensure that your experience with us is defined by clarity and professional reliability.